Privacy Policy

Texas Innovative Technologies (“Texas IT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to our website at tx-it.com, our services, and our communications with you, including phone calls and SMS/text messages.

Information We Collect

We collect information you provide directly and information collected automatically:

• Contact and account information you submit through forms, phone calls, or our receptionist service: name, email address, phone number, company, and the details of your request.
• Service and support information needed to provide managed IT services to clients.
• Mobile phone number and SMS consent when you opt in to receive text messages from us (see “SMS / Text Messaging” below).
• Usage data such as pages visited and general analytics, collected via privacy respecting analytics. We do not use this to build advertising profiles.

SMS / Text Messaging

If you provide your mobile number and opt in, you consent to receive SMS text messages from Texas Innovative Technologies related to the services you requested, such as appointment reminders, callback confirmations, account and support notifications, and responses to your inquiries. Consent to receive text messages is not a condition of purchasing any product or service.

Mobile opt-in information and consent will never be shared with, or sold to, any third parties or affiliates for their marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; that information is not shared with anyone.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply, depending on your mobile carrier plan.
• Reply STOP at any time to unsubscribe from text messages. Reply HELP for help, or contact us at [email protected].
• Carriers are not liable for delayed or undelivered messages.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries, schedule appointments, and return calls.
• Provide, maintain, and support our IT services.
• Send service-related communications, including SMS where you have opted in.
• Improve our website and services and keep them secure.
• Comply with legal obligations.

How We Share Information

We do not sell your personal information. We share information only as needed to operate our business: with trusted service providers who process data on our behalf (for example, email, telephony, and hosting providers) under confidentiality obligations, or when required by law. As stated above, SMS opt-in and consent data is never shared with third parties or affiliates for marketing purposes.

Data Retention

We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes, after which we delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

Your Choices and Rights

You may opt out of marketing communications at any time, unsubscribe from SMS by replying STOP, and request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond consistent with applicable law.

Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date.

Contact Us

Texas Innovative Technologies
Houston, Texas
Email: [email protected]
Phone: (832) 660-0420